As this is a Nexlen Systems product, all Data Privacy Policies are controlled and managed by Nexlen
Systems.
The Type of Personal Information We Collect
We currently collect and process the following information:
- Personal identifiers: Name, Email Address, User Stats, Address/Location
- User Stats
- Financial Information
How We Get the Personal Information and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following
reasons:
- User Experience and Identification
- Transaction Communication
- Payment Processing
- Communication with Service and Event Providers
We also receive personal information indirectly from the following sources in the following scenarios:
- Google Analytics
- Google Tag Manager
- Social Media Scripts
- Browser Information
We use the information that you have given us to identify your experience and items bought on our
platform. We may share this information with:
- Stripe
- Google
- Facebook
- Twitter
Under the General Data Protection Regulation (GDPR)
The lawful bases we rely on for processing this information are:
- Your consent. You can remove your consent at any time by contacting us at the address above.
- We have a contractual obligation.
- We have a legal obligation.
How We Store Your Personal Information
Your information is securely stored in our data centre in London or any other secure storage facilities
used by Stripe or Google.
We keep user information and payment information for 6 months or longer if an event or service is much
further into the future. We then dispose of your information by deleting and purging all records of
transactions and user experiences.
Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access: You have the right to ask us for copies of your
personal information.
- Your right to rectification: You have the right to ask us to rectify
personal information you think is inaccurate. You also have the right to ask us to complete
information you think is incomplete.
- Your right to erasure: You have the right to ask us to erase your
personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us
to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing: You have the right to object to
the processing of your personal information in certain circumstances.
- Your right to data portability: You have the right to ask that we
transfer the personal information you gave us to another organisation, or to you, in certain
circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one
month to respond to you. Please contact us at the address above if you wish to make a request.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
the address above.
You can also complain to the ICO if you are unhappy with how we have used your data:
- Address: Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline Number: 0303 123 1113
- Website: https://www.ico.org.uk