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  1. Privacy Policy

Privacy Policy

As this is a Nexlen Systems product, all Data Privacy Policies are controlled and managed by Nexlen Systems.

Our contact details

Name: Nexlen Systems Limited

Address:

Phone Number:

E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers: Name, Email Address, User Stats, Address/Location
  • User Stats
  • Financial information

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • User Experience and Identification
  • Transaction Communication
  • Payment processing
  • Communication with Service and Event providers

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Google Analytics
  • Google Tag Manager
  • Social Media Scripts
  • Browser Information

We use the information that you have given us in order to identify your experience and items bought on our platform.  We may share this information with Stripe, Google, Facebook, Twitter.

  • Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
  • Your consent. You are able to remove your consent at any time. You can do this by contacting us at the address above
  • We have a contractual obligation.
  • We have a legal obligation.

How we store your personal information 

Your information is securely stored in our data centre in London or any other data centre and other secure storage facilities used by Stripe or Google.
We keep User information, payment information for 6 months or longer if event or service is much further into the future. We will then dispose your information by deleting and purging all records of transaction and user experience.

Your data protection rights

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at the address above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at at the address above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk